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Coverage ( Outsourcing services focused on the telecomms industry


Reprinted with permission.

CNG Business Services (CNGBS), a York based company that provides cost saving strategies for companies of all sizes, has launched a dedicated outsourcing division focusing on the telecommunications industry.

Providing a portfolio of services which aim to improve quality for callers and profits for clients, CNGBS has developed its own range of outsourced solutions for telecom providers.

Managing director Sanjeev Patel said: “The telecommunications market is a growing industry sector. We identified that there were opportunities to provide services 24 hours a day, seven days a week, to those businesses who want to work more efficiently and provide a quality service for their customers while maintaining a commercially viable operation.”

CNGBS monitors and manages the quality of customers’ calls through its Network Operations Centre (NOC) suite of solutions.

The service provided by CNGBS’s engineers monitors carriers’ performance, evaluates average success rates of calls placed to different locations on different routes and reroutes them hourly to ensure the highest call quality is maintained at the lowest possible cost.

This helps ensure that callers are not faced with crackling lines and disconnection.

About Us

The Business Outsourcing Company is a division of CNG Business Services, which is part of the privately owned CNG Family of Companies. Our group was founded in 1971 and now has business services, retail and real estate interests both within the UK and overseas.

We provide a wide range of Business Process Outsourcing services from our main outsourcing office located in Mumbai, India. We have a broad talent pool and our staff members possess numerous different skill sets. We are thus positioned to serve all clients, both large and small, in a bespoke yet flexible fashion.

Our Approach

We treat every customer as an individual. There is no standard outsourcing service which is suitable for multiple clients, rather every client has its own ways of doing business and we are here to see how we can improve efficiency. We spend time understanding each client’s unique operational processes and their needs so we can propose bespoke solutions that add the most value.

Our Value

We understand the efficiency gains from outsourcing. After all, we set Business Outsourcing Company up only after realizing the benefits our own organization enjoyed from having an overseas back-office. We decided to share our office staff with other clients, and we have just kept on growing after that. Come to us and we will help you to grow faster.

Our Mission

We feel that all companies, not just the largest, should have access to the efficiency gains from working with a professional business process outsourcing provider. We are delighted to work with all sizes of clients and to help accelerate their growth prospects. We are delighted to be working with an ever growing list of clients. This validates the value proposition that we provide.

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