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Coverage (Channel Info): New Company Saves Up to 50 Per Cent Costs (for its Clients)


Reprinted with permission.

Source: Channel info p35 Issue 100

New company saves up to 50 per cent costs

A company providing an outsourced meter reading service to photocopier dealers says it can cut costs by as much as 50 per cent. CNG Business Services says it is currently working with 2,500 independent businesses all over the UK, providing everything from insurance and merchant services through to office supplies and photocopiers. Recent expansion has seen the creation of a new back office in Mumbai, India from where CNG offers outsourcing solutions.

Sanjeev Patel, Principal of the CNG group of companies, says: “Our proposition to our customers is that the products we supply are cheaper through us than by going direct to the supplier. By acting as an outsourced sales generator for our suppliers, we are able to provide new customers at a low marginal acquisition cost, and this is reflected in extremely keen pricing which we pass on to our customers.” “From our own experience, we are aware of the challenges in managing a diverse customer base, particularly for invoicing purposes,” says Patel. “After discussions with one of our business suppliers, we realised the potential to overlap our skills for their customers and undertook a trial to accurately record their monthly photocopier meter readings from their fleet of 2,500 diverse machines. We have since been retained by this client and have been providing them with a monthly meter reading service ever since.”

As well as increased efficiency, CNG says its client has seen significant cost savings, with an over 50 per cent reduction in the cost of carrying out monthly meter readings themselves.

“For this client, the savings are approximately £17,000 per annum. This is money that can be used to better promote the sales of photocopiers, which is particularly useful in this economy. Also, by providing accurate monthly meter readings, they are able to invoice faster and this helps their cashflow.”

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About Us

The Business Outsourcing Company is a division of CNG Business Services, which is part of the privately owned CNG Family of Companies. Our group was founded in 1971 and now has business services, retail and real estate interests both within the UK and overseas.

We provide a wide range of Business Process Outsourcing services from our main outsourcing office located in Mumbai, India. We have a broad talent pool and our staff members possess numerous different skill sets. We are thus positioned to serve all clients, both large and small, in a bespoke yet flexible fashion.

Our Approach

We treat every customer as an individual. There is no standard outsourcing service which is suitable for multiple clients, rather every client has its own ways of doing business and we are here to see how we can improve efficiency. We spend time understanding each client’s unique operational processes and their needs so we can propose bespoke solutions that add the most value.

Our Value

We understand the efficiency gains from outsourcing. After all, we set Business Outsourcing Company up only after realizing the benefits our own organization enjoyed from having an overseas back-office. We decided to share our office staff with other clients, and we have just kept on growing after that. Come to us and we will help you to grow faster.

Our Mission

We feel that all companies, not just the largest, should have access to the efficiency gains from working with a professional business process outsourcing provider. We are delighted to work with all sizes of clients and to help accelerate their growth prospects. We are delighted to be working with an ever growing list of clients. This validates the value proposition that we provide.

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