Outsourced Customer Support Services
The Business Outsourcing Company provides comprehensive, reliable end-to-end outsourced customer support services.
We can help you at all stages of the sales cycle.
- From the beginning of the sales cycle, dealing with pre-sales enquiries, when a potential customer calls to ask more about a particular product or service that you offer. We can ensure that when your potential customers call, they are met with courteous and well-trained customer support staff that not only can answer questions about your products, but also explain why they are better than other offerings available on the market.
- We can support customers 24/7 via online chat, telephone and email.
- When an enquiry is converted to a sale, we can provide the right blend of customer service etiquette and soft skills to make your customer feel valued. In these days of intense product competition, superior customer support is one the key tools that companies have to retain their customers and engender loyalty. By providing the highest quality customer support services, you are giving your customers an extra reason to stay with you.
- If a customer calls to track the status of their order, we can look this up on your IT systems to provide an update. If for any reason a customer’s order is experiencing delays, we can track the item and assure the customer of personal updates. Again, it is this differentiation in outsourced customer support service which will make you stand out even more from your competition. Customer Relationship Management is important and it should be integrated with customer services – we can do this for you.
- If you regularly receive calls from customers looking to place or track the status of orders, our outsourced customer support team can route callers through our phone system to the specific department dealing with their enquiry. And, if necessary, we can provide a message facility whereby callers can leave a message and be prioritised for call backs.
For some clients, we provide an out-of-hours customer support service just for when their main offices are closed.
- This is a simple, yet highly effective service.
- We answer a client’s calls in the evenings or over weekends when their domestic support staff are not around to take calls.
- It is far better to provide support when your customers actually need it, and by outsourcing to us, we can ensure it is cost effective to do so.
- We send emails to you advising what we have done during our shift.
- When your office reopens in the morning, you just turn the call divert to us off.
By focusing on your customer’s needs, you make it harder for them to leave you and this increases revenue per customer. Here are some reasons to outsource customer services to The Business Outsourcing Company:
And, The Business Outsourcing Company’s state-of-the-art contact centre means our outsourced customer support services are very competitively priced so your bottom line benefits and your customers’ needs are taken care of, without lowering your service quality.
For further information about our various Business Process Outsourcing solutions, or how we can provide a free trial of our BPO services, please call us on +44 (0) 1904 692 447